Islands of excellence in a storm of institutional incompetence

Friday, July 29th, 2011

Rather than level a broadside at the easy targets of debt-ceiling debates (sic) and big-time college football scandals – are the two related? and can it be a scandal if no one is surprised? – I’d like to introduce two outfits that seem to know what they’re doing. Spotify has wowed Europeans for a couple of years with its music service and the Washington Duke Inn’s elegant note confirming cancellation of a reservation well describes the complete experience at this hotel on the campus of Duke University.