Web 2.0 Tools & Techniques
- Web 1.0 was about Presence & Publication
- Web 2.0 is about Participation moving from millions of customers & dozens of markets to millions of markets comprising dozens of customers
- Knowledge is no longer power as Everybody knows. How can each of us and each of our organizations become facilitators of everyone knowing.
- the delivery device will be a mobile device / smart phone, especially for the evolving customer demographic

Financial recovery will follow-up sequence of: Restoring Liquidity (via debt); Re-capitalization; increased Merger & Acquisition activity; focus on Customer. Customer retention will be paramount and customers will have many, many options.

For project funding, product or service will have to fulfill one of several categories: 1) record time to cost-recovery or ROI, usually less than 9 months; 2) facilitates Transformation of the fundamental business model whether people, process or technologies; 3) enable the enterprise to be more Innovative. Innovation does not have to be large and radical, could be incremental and small so long as it provides competitive advantage.

Reviewed recent IBM Global Services study Toward Transparency and Sustainability (email me for copy: perrien@us.ibm.com). Recommend 18 May 09 New Yorker article which overviews financial crisis. Entitled: Death of Kings.

Photo is view from breakfast meeting. Not exactly the home office view.